OneMan Suite← Back to home

Terms of Service

Effective November 9, 2026

Plain-language summary (not a substitute for the full terms below): You're responsible for the leads/contacts you upload and how you contact them (TCPA, CAN-SPAM, Fair Housing, and similar laws apply to you, not to us). We provide the CRM, AI answering service, contracts, marketplace, and related tools “as is,” billed on the plan you choose. Disputes go to individual arbitration, not court or class actions, unless you opt out within 30 days of accepting these Terms. Subscriptions renew automatically until you cancel, fees already paid aren't refundable, and if something looks wrong on a charge, contact us first. We fix billing errors quickly.

1. Agreement to Terms

These Terms of Service (“Terms”) form a binding agreement between you (and, if applicable, the business or team you represent, “you” or “Customer”) and OneMan Suite (“OneMan Suite,” “we,” “us”) governing your access to and use of the OneMan Suite website, CRM application, AI answering service, contracts/e-signature tools, marketplace, partner and referral tools, and related services (together, the “Service”). By creating an account, checking the acceptance box at signup, or otherwise using the Service, you accept these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

If you accept these Terms on behalf of a business or other legal entity, you represent that you have authority to bind that entity, in which case “you” refers to that entity.

2. Who we are

OneMan Suite is presently operated by its founder in an individual capacity. Upon formation of an LLC or other successor entity to operate OneMan Suite, all of OneMan Suite's rights and obligations under these Terms automatically assign to that entity under Section 21 (Assignment) without requiring your renewed consent, and references in these Terms to “OneMan Suite” will thereafter mean that entity.

3. Eligibility and accounts

  • You must be at least 18 years old and able to form a binding contract to use the Service.
  • The Service supports a workspace owner (the subscriber who controls billing, invites, and account-level settings) and team members (agents invited into a workspace). The workspace owner is responsible for all activity occurring under their workspace, including actions taken by invited team members.
  • You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at support@onemansuite.com of any unauthorized use.
  • You must provide accurate, current information when creating your account and keep it up to date.

4. Description of the Service

OneMan Suite provides, depending on your plan: a CRM (contacts, pipeline, transactions), an AI-powered answering service with call transcription and lead capture, connected-inbox email (Gmail/Outlook), calendar sync, SMS/email/Telegram lead notifications, contract creation and electronic signature, a lead marketplace, and partner/referral tools. Features vary by plan and are subject to change as described in Section 20.

5. Subscriptions, fees & billing

  • Current plans and pricing are posted on our pricing page and may be updated from time to time; changes to your own plan price will not take effect until your next renewal after notice.
  • Subscriptions renew automatically (monthly or annually, as selected) until cancelled, and are billed in advance through Stripe.
  • Authorization for recurring charges. By checking the authorization box at checkout (or completing a Stripe-hosted checkout), you authorize OneMan Suite, through Stripe, to charge your payment method the amount shown at checkout when you subscribe and again at the start of each billing period until you cancel. After purchase we email you a confirmation of these billing terms. For annual plans, we send a reminder before each renewal.
  • You may upgrade at any time (effective immediately, prorated) or downgrade (effective at your next billing cycle).
  • A pause option is available on select plans; your number and data remain active with limited functionality while paused, at the posted pause fee.
  • Except as required by law or expressly stated, fees are non-refundable, including for partial billing periods.
  • Billing errors. If you believe you were charged in error, email support@onemansuite.com within 30 days of the charge. We will review it in good faith and promptly correct any billing error, including by refund where appropriate.
  • Payment disputes and chargebacks. Please contact us before disputing a charge with your bank or card issuer. If you dispute a charge that was properly made under these Terms: (a) we may suspend your account until the dispute is resolved; (b) you remain responsible for the disputed fees; and (c) you agree to reimburse the dispute fees our payment processor charges us and our reasonable costs of collection. You agree that we may provide your card issuer and payment processor with records of your acceptance of these Terms, your checkout authorization, and your use of the Service.
  • No reliance on other statements. Your price, plan, and features are those shown on your checkout page and order confirmation and in these Terms. Any statement by a OneMan Suite sales representative or other person that differs from them is not part of your agreement and does not bind OneMan Suite unless OneMan Suite confirms it in writing (email from a onemansuite.com address counts).
  • You are responsible for all applicable taxes; fees are exclusive of taxes unless stated otherwise.
  • If a payment fails, we may suspend access to the Service until payment is resolved.

6. Cancellation, data export & deletion

You may cancel at any time from account settings. Your account remains active through the end of your current billing period. Before final deactivation, we prompt you to export a CSV of your contacts. Your account and Customer Content are permanently deleted approximately 30 days after cancellation, consistent with our Privacy Policy. We are not responsible for data not exported before deletion.

7. Your responsibilities and compliance obligations

OneMan Suite is a tool. You are solely responsible for how you use it, including:

  • Having a lawful basis and, where required, prior express consent to store, contact, call, text, or email any contact or lead you upload or otherwise process through the Service.
  • Compliance with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, state telemarketing and do-not-call laws, and any other law governing your calls, texts, and emails to your contacts and leads.
  • Configuring your AI answering service greeting to disclose call recording and the use of an automated/AI voice as required in your state and your callers' states, and not using the Service to mislead callers about whether they are speaking with a bot, in a manner prohibited by applicable law.
  • Compliance with the Fair Housing Act, RESPA, MLS rules, state real-estate licensing law, and other regulations applicable to your business as a real estate professional. OneMan Suite is a CRM and communications tool, not a brokerage, and does not review your listings, content, or communications for regulatory compliance.
  • The accuracy of data you enter and the legality of documents you send through the contracts/e-signature feature.
  • Your team members' compliance with these Terms — you are responsible for their conduct under your workspace.

8. Acceptable use

You agree not to:

  • Use the Service to send unlawful, harassing, deceptive, or unsolicited communications;
  • Upload data you do not have the right to store or process;
  • Attempt to gain unauthorized access to the Service, other accounts, or our infrastructure;
  • Reverse engineer, decompile, or attempt to extract source code from the Service, except as permitted by law;
  • Resell, sublicense, or provide the Service to third parties as a bureau or service offering, except through the Marketplace/Partner features as designed;
  • Use the Service to violate any applicable law or the intellectual property or privacy rights of others; or
  • Interfere with or disrupt the integrity or performance of the Service.

We may suspend or terminate accounts that violate this section, with or without notice, as described in Section 17.

9. AI features disclaimer

Call transcripts, AI-generated call summaries, and smart contact-import parsing are generated automatically and may contain errors, omissions, or inaccuracies. They are provided for convenience only. You are responsible for independently verifying any information you rely on for business, legal, or financial decisions.

10. Contracts & electronic signature

The contracts/e-signature feature lets you create documents and collect electronic signatures. You agree that electronic signatures obtained through the Service are intended to be a legally binding signature under the U.S. ESIGN Act and applicable state UETA law. OneMan Suite is a signing platform only — we are not a party to, and do not review, approve, or guarantee the legality, enforceability, or content of any document you create or send for signature. You are solely responsible for the content and legal sufficiency of your documents, including compliance with real-estate contract requirements in your jurisdiction. Consult a licensed attorney for legal advice on any document.

11. Marketplace, partners & referrals

The Marketplace, Partner network, and Referral tools facilitate connections and lead-sharing between independent OneMan Suite customers. OneMan Suite is not a party to, and has no responsibility for, any transaction, referral agreement, commission split, or dispute between agents arising from use of these features. You deal with other agents at your own risk and are responsible for your own agreements with them, including any commission or fee arrangements, which OneMan Suite does not broker, guarantee, or enforce.

12. Third-party integrations

The Service integrates with third-party providers, including Google (Gmail, Calendar), Microsoft (Outlook), Stripe, Twilio, Telegram, and Anthropic. When you connect a third-party account, you authorize OneMan Suite to access it as described in our Privacy Policy and that provider's own terms. We are not responsible for the availability, security, or acts or omissions of third-party providers, or for changes they make to their APIs or terms that affect the Service.

13. Intellectual property

OneMan Suite and its licensors own all right, title, and interest in the Service, including its software, design, and branding. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes during your subscription. You retain all rights to Customer Content you upload; you grant OneMan Suite a limited license to host, process, and display that content solely to provide the Service to you.

14. Feedback

If you provide suggestions or feedback about the Service, we may use it without restriction or obligation to you.

15. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT AI-GENERATED OUTPUT WILL BE ACCURATE, OR THAT DEFECTS WILL BE CORRECTED.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ONEMAN SUITE AND ITS OPERATOR WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE FEES YOU PAID TO ONEMAN SUITE IN THE 12 MONTHS PRECEDING THE CLAIM. THESE LIMITATIONS APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND REGARDLESS OF THE LEGAL THEORY ASSERTED. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

17. Indemnification

You agree to indemnify, defend, and hold harmless OneMan Suite and its Operator from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from or related to: (a) Customer Content you upload or process through the Service; (b) your use of the Service in violation of these Terms or applicable law, including TCPA, CAN-SPAM, Fair Housing, and real-estate regulatory violations; (c) your (or your team members') communications, calls, texts, or documents sent through the Service; or (d) disputes between you and other agents arising from the Marketplace, Partner, or Referral features.

18. Term and termination

These Terms remain in effect while you use the Service. We may suspend or terminate your access, with or without notice, for breach of these Terms, non-payment, suspected fraud or illegal use, or risk to the Service or other users. You may terminate at any time as described in Section 6. Sections that by their nature should survive termination (including Sections 9, 10, 11, 13, 15–20) will survive.

19. Dispute resolution: binding arbitration & class action waiver

Please read this section carefully — it affects your legal rights.

Except for disputes that qualify for small-claims court or claims for injunctive relief to protect intellectual property or confidential information, you and OneMan Suite agree that any dispute arising out of or relating to these Terms or the Service will be resolved through final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, rather than in court, except that either party may bring an individual action in small-claims court. Arbitration will take place in, or be conducted remotely consistent with the law of, Wyoming.

Class action waiver: You and OneMan Suite agree that any proceeding will be conducted only on an individual basis and not as a class, consolidated, or representative action. If this class action waiver is found unenforceable as to a particular claim or dispute, that claim or dispute will proceed in court rather than in arbitration, but the remainder of this arbitration agreement will still apply.

Opt-out: You may opt out of this arbitration agreement by emailing legal@onemansuite.com within 30 days of first accepting these Terms, stating your name and account email and that you opt out of arbitration. If you opt out, disputes will instead be resolved in the state or federal courts located in Wyoming, and you and OneMan Suite each waive any right to a jury trial.

20. Changes to the Service and these Terms

We may modify or discontinue features of the Service at any time. We may update these Terms from time to time; if we make material changes, we will notify you by email or in-app notice before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

21. General provisions

  • Governing law: These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles, except as modified by Section 19.
  • Assignment: You may not assign these Terms without our consent. We may assign these Terms, including in connection with a merger, acquisition, or the formation of a successor entity to operate OneMan Suite as described in Section 2, without your consent.
  • Force majeure: Neither party is liable for delay or failure to perform due to causes beyond its reasonable control.
  • Severability: If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.
  • No waiver: Our failure to enforce any provision is not a waiver of our right to do so later.
  • Entire agreement: These Terms, our Privacy Policy, and the order details shown at checkout and in your order confirmation constitute the entire agreement between you and OneMan Suite regarding the Service, superseding all prior or contemporaneous agreements, proposals, and statements (written or oral), including statements made on sales calls.
  • Notices: We may provide notices to the email on your account. You may send legal notices to legal@onemansuite.com.

22. Contact us

Questions about these Terms can be sent to legal@onemansuite.com. For general support, use support@onemansuite.com.